Privacy Notice

We are Alarm Intruder Detection Limited, trading as AID ALARMS LTD (Company Number
01089709) (“we”, “us”, “our” or “AID ALARMS LIMITED”). Our registered office is at 14 Buttermere Avenue, Ashton-in-Makerfield, Wigan, WN4 8BN.

We are committed to safeguarding your privacy. This policy - together with any other documents referred to on it - sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Alarm Intruder Detection Limited, trading as AID ALARMS LTD is a “Data Controller,” which means that we are responsible for deciding how we hold and use personal information about you. We are required - under data protection legislation - to notify you of the information contained in this privacy notice.

This notice applies to all homeowners and businesses who have a security system installed / serviced or maintained by us.

What information do we collect?

We collect your personal data because it is necessary, in relation to taking steps to enter into a contract with you and/or performance of a contract with you - including, but not limited, to your installation / service or maintenance by us.

We may collect, store and use the following kinds of data about you:
• Information you give us: This is information about you that you give us by filling in forms or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you  contact us / commence a service relationship with us. The information you give us may include your name, address, e-mail address and phone / mobile number.
• Information we receive from other sources: We may receive your information when we work with third parties - including; Police, business partners, sub-contractors in technical, for example. However, we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We do not collect any sensitive personal data about you, such as information about your race, political opinions or religious beliefs.

How do we use your personal data?

We may use your personal data to:

•Comply with our statutory and regulatory obligations;

•Deal with enquiries and complaints made by you relating to your installation / service / maintenance.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
• carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• provide you with information about other goods and services that we offer, which are similar to those that you have already enquired about.
• send statements and invoices to you.
• send service reminders to you.
• send maintenance reminders to you.
• comply with our statutory and regulatory obligations.
• deal with enquiries and complaints made by you.
You can withdraw your consent to any marketing emails, at any time, simply by emailing

Disclosing your personal data to others

We will not share your personal data with others, unless:

• we are under a duty to disclose or share your personal details in order to comply with any legal obligation.

• our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners.

• we use third parties to carry out business activities and they require your personal details to do so.

• you have agreed to it being shared with third parties for relevant to your security system.

Where relevant, we will require that third parties follow our data protection and privacy policies and we will require that such third parties do not use your personal details for their own business purposes, without your prior consent.

Where we store your personal data

We store all your personal details on secure servers, outside and within the European Economic Area.

How long do we keep your personal data for?

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data - and whether we can achieve those purposes through other means - and the applicable legal requirements.

How secure is my data?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Your rights

Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us at Our registered office is at 14 Buttermere Avenue, Ashton-in-Makerfield, Wigan, WN4 8BN or email

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Your right to complain

If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).

The ICO can be contacted by telephone on 0303 123 113 - Monday to Friday, between 9am and 5pm - or by email at You can also visit the ICO’s website by following this link:

Changes to our privacy policy

We keep our privacy policy under regular review and any updates are posted on our site. This privacy policy was last updated on 28 April 2018.

Data Controller

The data controller responsible for your personal data is Alarm Intruder Detection Limited, trading as AID ALARMS LTD (Company Number 01089709). Our data protection registration number is ZA303230.

If you have any questions about this privacy notice or how we handle your personal information, please contact us 01942 728470 or by email or by letter